Please read or click below for answers to frequently asked questions.  If your question is not answered here, first check over the rest of the site for details, if not found do not hesitate to email us and we will respond as soon as possible.

FAQ

Below, we have compiled a list of frequently asked questions from individuals and Orchid users such as you. If your questions isn’t answered below, send us a message through the contact form and we will help you as soon as possible.
Q: What are the specifications of the product?
A: Take a look at the product page for exact product specifications.  Technical documentation will be released in the coming months.
Q: Do you offer local pickup for Canadian customers?
A: Yes we do!  Select the Local Pickup option at checkout to pick up your order from our warehouse in London, Ontario.
Q: What makes your company special and why should I buy from you?
A:

  • We offer the most competitive prices ($/kH) on the market
  • Rack mounted enclosure and ease of use
  • Professional and friendly attitude and transparency for operations
  • Daily updates on progress to keep you informed
  • The expertise of an industry leading team
  • FREE shipping for bulk orders over (25) units!*

Q: What if I miss out on Batch One?  Did I miss my chance?
A: You certainly will have missed your chance with Batch One, however in a month or two we will open up Batch Two orders which will ship just after the completion of Batch One!

Q: What does my order status mean?

A:

  • Completed: Payment for your order has been received and is processed.  Your units are scheduled to ship at the earliest availability.
  • Processing: We have received and are currently processing your payment, your units and place in queue are reserved.
  • On Hold: We have yet to receive full payment on an order you have placed.
  • Pending: We have received your order request and require you to choose a method of payment and proceed to checkout.